Certified Apartment Manager Course

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Thursday, August 8th, 2019 at 9:00 AM to Wednesday, August 14th, 2019 at 5:00 PM
5384 Poplar Avenue Suite 320
Memphis, TN 38119

Event Details

WE RECOMMEND THIS COURSE for community managers and experienced assistant managers. Earning your CAM credential allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve the owner’s investment goals. The CAM credential positions you well for career opportunities and advancement.

YOU’LL LEARN ABOUT: • Occupancy rates • Comprehensive marketing plans • Sales team management and product readiness • Equitable treatment of current and potential residents • Resident retention and maintaining a positive company image • Communicating with residents • Customer service and issue resolution • Enforcing company policy and complying with laws and regulations • Property inspections • Preventive maintenance programs • Service request process • Apartment turnover • Working with contractors and vendors • Recruiting high-caliber employees • Employee orientation and training • Employee evaluation • Employment regulations and record keeping • Analyzing the property’s financial operations and taking corrective actions for underperformance • Monitoring property performance to achieve the owner’s investment goals • Accounting principles and practices • Maximizing net operating income • Reporting property performance accurately


To obtain the CAM credential, candidates must complete the following:

  • Minimum of 12 months of onsite property management experience
  • Successful completion of all CAM coursework (totaling 40 hours)
  • Meet all examination standards within 12 months of declaring candidacy

Take this CAM Self-Assessment to see whether you are ready for CAM.

CAM Self-Assessment Tool


Course Outline:

August 8, 9:00 am-5:00 pm:  Industry Essentials & Financial Management
August 9, 9:00 am-5:00 pm:  Marketing
August 12, 9:00 am-3:00 pm:  Property Maintenance for Managers
August 13, 8:00 am-5:00 pm:  Risk Management & Legal Responsibilities
August 14, 8:00- am-5:00 pm:  Resident Experience & Human Resources