The COVID-19 pandemic brought urgency to rental property managers to engage with their residents and demonstrate their appreciation – “showing love,” in effect. New electronic methods and amenities were combined with traditional approaches and services. But which of these practices may endure beyond COVID-19? Join us as three senior presenters from Origin Investments, P.B. Bell and JMG Realty share their experiences and lessons learned from the past year, along with their plans for the coming year.
This webinar is being presented by the NAA Operations Subcommittee, COVID-19 and Beyond.
In this webinar, you will learn:
- Creative techniques to foster resident engagement toward increasing retention.
- Successful ways to celebrate residents, including essential workers and first responders.
- Virtual means to improve resident interaction and enhance a sense of community.