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Optimizing Collections

Optimizing Collections

Thursday, June 30, 2022
1:00 PM - 2:00 PM (CDT)

Event Details

Register today for this FREE webinar hosted by NAA!

Collections are a constantly changing and evolving field. Navigating this space can be difficult because of the varying laws from state to state, the ever-changing Covid-19 rules, and the FDCPA amendment, Regulation F, which updated the law since its indoctrination in 1977. Two experts will discuss the importance of complete media (e.g., lease, move-out, and application); the common pitfalls associated with take-overs, disputes, and on-site payments and the differences between agency collections and legal collections.

Learn about:

  • The first step towards optimizing collections: complete and accurate media and data
  • How best to evaluate and manage collections records when taking over a community
  • What to do when residents dispute their balances
  • Critical collections and liability issues when dealing with residents, agencies, and attorneys