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Collections are a constantly changing and evolving field. Navigating this space can be difficult because of the varying laws from state to state, the ever-changing Covid-19 rules, and the FDCPA amendment, Regulation F, which updated the law since its indoctrination in 1977. Two experts will discuss the importance of complete media (e.g., lease, move-out, and application); the common pitfalls associated with take-overs, disputes, and on-site payments and the differences between agency collections and legal collections.
- The first step towards optimizing collections: complete and accurate media and data
- How best to evaluate and manage collections records when taking over a community
- What to do when residents dispute their balances
- Critical collections and liability issues when dealing with residents, agencies, and attorneys