Part of Black Tie’s appeal to many customers is the pageantry; with movers sporting tuxedo t-shirts and the unfurling of an actual red carpet, Dustin and his team use somewhat cheeky visual elements to express a very serious promise to each client: you are the star and top priority on moving day. But what keeps this from being simply a novel gimmick is Black Tie’s understanding of what really matters to someone moving their household and livelihood.
“People just want to save time,” Dustin offered, “They want you to make it easy on them. They want to trust the person to provide the service, to do what they say they’re going to do; and if not, hold themselves accountable instead of pointing the finger. I think we’re doing a really good job of that.”
Thousands of homeowners across California, Texas, Tennessee and Georgia would agree, with presumably more to come once Black Tie opens its three new locations in Ohio and expands it service areas in Texas and Georgia.
Even on the heels of their Inc. 500 ranking, when many companies would still be basking in the glow of increased national attention, innovation remains the name of the game for Black Tie. Dustin and his team are currently preparing for the fall roll-out of their full, in-house concierge service, which pairs each of their clients with a dedicated move-in manager that helps coordinate all the vital, but time-intensive tasks that come with moving, like utility transfers, furniture assembly and cable and internet hook-up.
Areas of Expertise Relocation Services & Storage Services